Introducing our Ai Virtual Assistants for ARC Liquor on Harvey Ave
“Great service starts with great tools — and we’re giving our customers 24/7 access to real help, even when staff are busy in-store.”“Hi there! I’m Helen, your Digital Sommelier. Ask me anything about wine — I’m here to help.”
Need Assistance? Helen Has You Covered!
At ARC Liquor, our mission is simple: make your shopping experience as smooth, helpful, and enjoyable as possible. That’s why we’ve introduced AI Assistants like Helen — not to replace our human team, but to support them.
We know how frustrating it can be when store staff are busy and can't get to the phone. Our virtual assistants step in to fill that gap. Available around the clock, they’re fast, accurate, and polite — just like you’d expect from any ARC team member.
Our digital assistants don’t forget, don’t delay, and don’t make excuses. But they also don’t replace humans — they support them.
If Helen says your item is set aside, it’s set aside. The only thing left is for you to show up and complete your pickup. This new system ensures more accountability, better service, and less confusion.
Tips for chatting to Helen
- 🍷Keep your questions short and clear.
- 🍷Use wine names or types — e.g., “Pinot Noir,” “Red blend,” “under $20.”
- 🍷Not sure what you want? Just say “I need help choosing a wine.”
🍷 Meet Helen – Your Virtual Wine Guide at Arc Liquor
How to Use Helen
What Helen Does Best:
- Answers wine-related questions (availability, pairings, varietals)
- Checks what’s in stock — using real-time inventory
- Helps you explore featured wines or staff picks
- Suggests great gift ideas or non-alcoholic options
Helen Works Best When You:
- Ask clearly about a specific wine, type, or flavour (e.g., “Do you have a Malbec in stock?”)
- Let her know if you're looking for a pairing, a budget, or something for a special occasion
- Are open to recommendations (she’s full of ideas!)
What Happens Behind the Scenes:
- Once Helen confirms your request, here’s what happens next:
- If you request a product hold, she forwards your name and details to our Product Manager.
- A team member will verify availability and set your item aside for pickup.
- You may get a follow-up message or call to confirm any final details.