🎧 Live Chat with Emily (Text Chat AI)

When staff are helping customers in-store, it’s easy to miss phone calls—and missed calls often become missed sales. Emily’s Live Chat gives customers an instant way to ask about product availability, pricing, and holds without tying up the phone or the counter. The result: fewer interruptions for staff, faster answers for customers, and more “ready-to-buy” requests captured automatically.



What customers get


  • Fast answers without waiting on hold or calling back
  • Clear next steps (hold request, pickup time, ID reminder)
  • A smooth, human-like experience that feels helpful, not robotic

What ARC gets


  • Fewer missed sales from unanswered calls
  • Fewer interruptions while staff are with in-store customers
  • Hold requests captured with the right details (name, phone, pickup time)
  • A clean record of the conversation for follow-up and training


What happens behind the scenes

  1. Customer asks a product question in Live Chat
  2. Emily confirms availability/pricing (with standard disclaimer)
  3. Emily offers to place the item on hold
  4. Emily collects hold details (name, phone, pickup time, optional email)
  5. The request is logged in GHL and assigned to the Product Manager / Store Manager
  6. Internal notification is sent (desktop/app + email) so the team can confirm if needed
  7. Customer receives a clear confirmation message and pickup instructions


Note on notifications: To avoid using a manager’s personal phone, notifications can be routed through GHL internal notifications (desktop + app) and email to the store/manager inbox.



Availability and pricing may change quickly in-store. If you’d like, we can place items on hold and a team member can confirm details.



image of an incoming message from GHL to the Product Manager
image of a text conversation between a Bot and an human

🎧 Live Chat with Emily (new update)



image of a text conversation between a Bot and an human
image of an incoming message from GHL to the Product Manager

message to the Product Manager


image of an incoming message from GHL to the Product Manager

Transcipt of conversation between the Emily and the customer.




image of a text conversation between a Bot and an human

System sent a message to the customer.
From here the Product Manager would contact the customer via text or phone call, to confirm availability, price and that the item is awaiting collection.